Refund & Cancellation Policy
Last updated 27 September 2026
We want you to be satisfied with what we deliver. This policy explains when refunds and cancellations apply.
1. Advance payments
The advance payment covers planning, design work and resources committed at the start of your project. It is refundable only if we have not yet started work.
2. Cancellation before work starts
If you cancel in writing before design work begins, you receive a full refund of any advance paid, less any payment gateway charges already incurred.
3. Cancellation after work starts
If you cancel once work has begun, we refund the balance after deducting the value of work completed up to that point. We will share a breakdown of what has been done.
4. After delivery
Once a website has been delivered and approved, the project fee is non-refundable. Issues covered by the agreed scope are fixed free of charge under your support period.
5. Domains
Domain registrations are non-refundable once registered, because registrars charge us immediately and do not reverse it.
6. Hosting
Hosting is refundable on a pro-rata basis for the unused portion of the term, less any setup and migration costs, if you cancel within the first 30 days.
7. Monthly services
Marketing, SEO and care plans can be cancelled with 15 days' written notice before the next billing date. The current month is not refundable once work has begun.
8. Courses and training
Fees are refundable up to 3 days before the batch start date. After the batch begins, fees are non-refundable.
9. How to request a refund
Send your request with your name, phone number and order number to netsarthi@gmail.com or WhatsApp +91 93435 46536. Approved refunds are processed within 7–10 business days to the original payment method.
Questions about this policy?
Write to netsarthi@gmail.com or call +91 93435 46536. We will get back to you.